Tel: 0333 009 3219
We work to reply to you within 48 hours of your call or email.
However, our Customer Service team do not work at weekends so if you make contact after 5.30pm on Friday, you may not receive an answer until Tuesday of the following week.
If you contact us with a customer service query via social media this may take longer and we would encourage you to make any requests or queries through the above email address only or telephone number as that's where our customer service team look for your queries.
Please use firstname.lastname@example.org
only for pausing your box as this is the only email address we guarantee to look at for pauses.
Also if you use a different email address we cannot guarantee that the inbox of that person is monitored in the same way and your pause request may not be actioned.
They may be on annual leave or away on business and so your request will not be seen. We very much want to get this right for you so please help us to do so - thank you!