If you're thinking about subscribing to our box we bet you have loads of questions! Here are the most frequently asked, but if you have a specific one please contact us at firstname.lastname@example.org and we'll answer within 48 hours.
WHAT IS TOYL?
We are a beauty, lifestyle and treats subscription box for midlife women who want to live these years brilliantly.
ARE THESE JUST RANDOM MINI SAMPLES?
Absolutely not. We only supply either full size products or luxury travel sizes because we want you to be able to see if a product really works for you. You can’t fall in love with it just from a mini sample!
HOW ARE THE BOXES PUT TOGETHER?
Each month, we've thought about how your skin or colour palette might be changing, what you might be feeling at that time of year and which brands are of real interest to our demographic. For January, we look at home spa, May we start on spring colours, in summer we go for hots and great colours and in the autumn we start looking at hydrating skincare. We also have our Hall of Fame box which comes out in November with the best brands of 2019 and our Future Face box which looks at what's going to be hot in the following year. We don't just throw them together!
HOW DO I ORDER?
You can choose to subscribe or you can buy each box as a one-off, it’s totally up to you.
If you purchase the subscription it’s just £34.99 each month with FREE P&P (the price also includes VAT). Once you've chosen subscription you can cancel at any time prior to the 20th of each month - we just need that bit of notice to take you off the mailing list before it goes to the warehouse.
Alternatively, just purchase a one-off box at £45.00. You'll get that month's contents, the box is then sent to you and that's all the commitment you have, just one box. It's a great way to trial it but you don't get access to all the podcasts or blogs, only subscribers get these.
For full terms and conditions do read the t's &c's page.
WHEN IS PAYMENT TAKEN FROM MY ACCOUNT
Payment is taken on 28th of each month except for your first box, which is taken when you sign up and despatched immediately.
If you purchase the one-off box payment is taken immediately and despatch is same day.
CAN I TAKE A HOLIDAY FROM MY SUBSCRIPTION?
You need to go into your account and press PAUSE FOR ONE MONTH. You'll then miss that month's box and start receiving again the month after. Remember, if you want to pause the box due out on the 28th of that month, you MUST do this before 20th of the same month.
CAN I CANCEL MY SUBSCRIPTION
You automatically have statutory rights to cancel 14 days after receipt of your first box. Clearly, we need the products back in good condition, but we're sure you understand that. Otherwise, you can cancel at any time by managing your account preferences online. Just log into your account, and press cancel. Again, it has to be done by 20th of that month to stop payment being taken and the box despatched on 28th, but we're here to help. If you're having problems drop us a note at email@example.com and I'll help you.
WHEN WILL MY BOX BE DESPATCHED?
Your box will be despatched on 28th of each month or the first working day after this by Hermes, delivered in 3 working days.
WHERE ARE THE PODCASTS?
Ah! The podcasts are released throughout the month. Some are exclusive to purchasers of the box, some are there for everyone to see, whether you subscribe or not. If it's an exclusive you'll be sent a private link to listen in, if it's a general one, it's up on the site, no need to buy anything.
WHAT ARE THE NEWSLETTERS?
Every Thursday we send a newsletter out to opted in subscribers on news for midlife women or thoughts we've had during the week. We can send you the link to start receiving or it's on the site, just click and add your e-mail. Alternatively, when you sign up for the box, just opt-in to the newsletter at checkout. Each month there are two beauty related newsletters and two on more general midlife themes.
WHERE DO YOU SHIP TO?
UK only, but any part of the UK so Northern Ireland and the Islands and Highlands are fine!
MY BOX HAS ARRIVED DAMAGED
First, we are very sorry about this.
E-mail us at firstname.lastname@example.org and, if possible, attach images of the damage.
Let us know the extent of the damage and we will replace the items for you.
MY BOX IS MISSING AN ITEM
We are so sorry about this. Please let us know immediately at email@example.com and we will send the missing item by return.
HOW DO I CHANGE MY BILLING OR DELIVERY ADDRESS?
Simple, log into your account and change the details there, but do so before the 20th of each month for that month's box or it will go to the existing address.
CAN I RETURN MY BOX?
Should you wish to return a box back to us, please do so within 14 days of your box being received. After this period, we will not accept your box back for a refund. Please note that boxes will only be refunded if all of the products are returned in good condition.
To return your box back to us, please e-mail us at firstname.lastname@example.org and we will issue you with a returns number. Returns cannot be accepted without this.
Please note that we are not responsible for covering returns postage fees - it's fine to send your box back via a Standard Delivery Service but we do ask that you keep your proof of postage receipt in the event that your box does not reach our Warehouse.
PATCH TESTING EVERY NEW PRODUCT
We strongly urge you to "patch test" any new products before using as they are intended. Patch Testing is to ensure that the product doesn't react with your skin. If your skin is going to react it's far better to have a small reaction on a tiny bit of skin rather than after you've slathered the product all over your face! Patch Testing protocols are as follows:
1. Apply a small amount of the product behind your ear,. If you are currently using a steroid cream, or have been taking prescribed anti-inflammatory medication, your test may not be accurate. We recommend seeking advice from your doctor before changing your skincare products, as they can give you qualified advice.
2. Wait! A patch test is normally left on for 24-48 hours, however if you are prone to reactions it is a good idea to leave on for 48 hours. This will allow time for delayed reactions to appear. However, if you feel any irritation at all immediately wash the product off and, if required, seek medical advice.
3. Review results. If there is redness, any irritation or itching then desist use immediately and seek medical advice.
Yup, the packaging isn’t as glossy as some other boxes. The reason being is that we wanted to keep the value in the products and contents we send you rather than a box. It’s designed to get your products there safely and then go into the recycling so do just that.
We're going to bring you Podcasts, news, ideas and videos all based around the box contents and anything fabulous we've seen to support you for a happy mid-life. We don't believe in denial about getting a few years older but we do believe in having the Time Of Our Life!
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