We believe in flexibility and want you to have the option to decide in advance, with our preview on the 18th, if you would like to receive that month's box, so that you can Pause or Cancel at anytime before 18.00 hrs on the 19th of each month. The preview can be seen from 06.00 hrs on the 18th in 'Our Blogs' section or across our social media channels on Facebook, YouTube and Instagram on @toyl40.
If it is your first box it will be despatched immediately. We currently use Evri as a rule but also Royal Mail for despatch to Northern Ireland, parts of Scotland, Channels Islands and the Isle of Wight / Isle of Man.
Each box after this will be despatched on or just after 28th of each month, or the first working day after this with delivery in typically within 3 working days.
Payment is taken on 20th of each month except for your first box, when payment is taken at the time of purchase. You can alter the payment date in your account management if that helps your budgetting.
If you have already created an account you can just use those details to access your account. If you haven't set up an account yet, then you can request a One Time Password (OTP)which will be sent to you by email. This OTP will keep you logged in for 90 days. In your account you can change your address and payment details as well as being self-manage your subscription so that you can pause any box that you want to skip.
If you select the 'Manage my Subscription' section it will take you to a page where you can use the Next Order, Subscriptions or Fiuture Order buttons you can select to 'Skip' the next month's box and it will show you the next date that your subscription is set up for. However, at the moment, if you select the Reschedule option, this will not allow you to pause your subscription for a month, but we are working on that.
Simple, log in once using the One Time Passcode (OTP) that will be sent to you by email and this will keep you logged in for 90 days.You can change the details there, but do so before the 20th of each month for that month's box or it will go to the existing address and / or try to charge the other card.
As a new subscriber to TOYL we want you to discover just how good the quality of the products selected for every box are, so we want you to use them for 3 weeks to test just how effective and beneficial they could be for your routine.
We want to make this as easy as possible for you, so if for whatever reason you decide you want a refund, then just email us on info@toyl.co.uk and we will send you a free returns labels. Then simply send all the products back in a box and we will process your refund as soon as we get them back in the warehouse.
Should you wish to return a box back to us, please do so within 14 days of your box being received. After this period, we will not accept your box back for a refund. Please note that boxes will only be refunded if all of the products are returned in good condition.
To return your box back to us, please e-mail us at info@toyl.co.uk and we will issue you with return details. Returns cannot be accepted without this.
Please note that we are not responsible for covering returns postage fees unless we have specifically offered you FREE RETURNS - it's fine tosend your box back via a Standard Delivery Service but we do ask that
you keep your proof of postage receipt in the event that your box does not reach our Warehouse.
Please keep proof of posting, without this, should your box goes missing we will not be able to refund - sorry.
Each month, Karen curates the beauty box to tackle a specific beauty issue for midlife that takes into account the season, her experience as a beauty PR for more than twenty five years and her strong relationships with not only the best but the emerging brands as well. TOYL’s research enables us to tackle the top beauty issues for women over 40, that you tell us you have, with a mix of brands you love and new products that will work brilliantly for us.
Packing erros can happen sometimes so we apologise for this. Please let us know what is missing immediately at info@toyl.co.uk and we will send the item by return.
First, we are very sorry about this.E-mail us at info@toyl.co.uk and attach images of the damage.
Let us know the extent of the damage and we will replace the items for you.
Absolutely not. We only supply either full size products or luxury travel sizes because we want you to be able to see if a product really works for you. If we have included a sachet it is NOT part of the value of the box, but a FREE bit of fun for you to enjoy! At TOYL we have been able to work with Gatineau, Elemis, ESPA, Votary, Rodial, Murad, REN, Emma Hardie, Margaret Dabbs and MD Perricone to name just a few
If I return the products for arefund can I keep the free gift? Of course you can. We are delighted that you tried TOYL and this gift is our thank you for doing so.
Sadly not at the moment due to the many logistics barriers that currently exist, but we hope to expand our distribution as the situation changes. So for now it is the UK only, but any part of the UK - so Northern Ireland along with Islands, Jersey, Guernsey and Highlands are fine!
When you order is despatched you will automatically get an email with the tracking reference from Evri or Royal Mail. After you get this notice, it can take between 48-72 hours to arrive. Please note that although we try to get most orders out of the warehouse within 2 working days, it can take up to 5 working days (Monday to Friday) during busy periods.
If you are using an offer code for your purchase the following applies:-
We absolutely have vegan products in the box, but that's not our main thing. Our Main thing is products that work for women over 40. No one believes in animal testing these days and no product sold in the UK has been tested on animals.
We take these issues very seriously. All packaging is fully recyclable except the tape on the front which is being phased out. All packing peanuts are starch-based so dissolve.We are committed to ensuring that our partners have a modern slavery policy in place. We work with reputable brands who are committed to sustainability i.e. fulfilment house, company that supplies our packaging, product suppliers.We try to work with a strong mix of emerging and established brands that offer value and quality products for our audience and actively seek out emerging brands.
We require you to "patch test" any new products before using as they are intended. Patch Testing is to ensure that the product doesn't react with your skin. If your skin is going to react it's far better to have a small reaction on a tiny bit of skin rather than after you've slathered the product all over your face!
Patch Testing protocols are as follows:
1. Apply a small amount of the product behind your ear. If you are currently using a steroid cream, or have been taking prescribed anti-inflammatory medication, your test may not be accurate. We recommend seeking advice from your doctor before changing your skincare products, as they can give you qualified advice.
2. Wait! A patch test is normally left on for 24-48 hours, however if you are prone to reactions it is a good idea to leave on for 48 hours.This will allow time for delayed reactions to appear. However, if you feel any irritation at all immediately wash the product off and, if required, seek medical advice.
3. Review results. If there is redness, any irritation or itching then desist use immediately and seek medical advice.
This is a really interesting question.Haveyou seen how many beauty brands are out there? Thousands, but what we know about midlife women is that you want to know more about their products. You want to know about their plastics policy, sustainability, why they are different and how to use for best results. We give brands a platform to say this to you in a neutral space. Likewise, how are you going to love a brand if you don't try it? At the same time, we want to support amazing new brands so that you can try products you might not have before, but once you do, you might love them!